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FAQ's

Where do you ship to?

I currently ship within New Zealand only. Unfortunately, I do not offer international shipping at this time (but we will soon!)

How much is shipping?

Shipping costs vary depending on the size and weight of your order. Standard shipping rates will be calculated at checkout, and will often start from $8.50 NZD.

How long does shipping take?

Orders are processed within 1-3 business days. Once shipped, delivery typically takes 2-5 business days, depending on your location in New Zealand!

Do you offer returns or refunds?

Since all our items are second-hand, all sales are final. However, I do want you to love your purchase! If an item isn’t as described or has a flaw that wasn’t mentioned, please reach out within 48 hours of receiving it, and I’ll do my best to make things right.

What condition are the items in?

All items are pre-loved and in the best condition possible. I do my best to accurately describe any flaws in the product listing. Please read descriptions carefully before purchasing.

How do I know my size?

I provide sizing details in each product listing, but I do like to warn you that vintage sizing can vary to the modern day sizing. This is why I do try and outline the 'fit' as best as I can in the product listing.

How can I contact you?

If you have any questions, feel free to DM me on Instagram (@_lovedbyliv_) or email me at hi@lovedbyliv.co.nz.

I'll do our best to get back to you as soon as possible!